IT First Call Resolution Rate

Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.

Data and Resources

Additional Info

Field Value
Author OKStateStat
Maintainer nucivic
Last Updated October 31, 2019, 19:54 (UTC)
Created October 31, 2019, 19:54 (UTC)